Frequently Asked Questions (FAQ)

1. What sizes are available for the magnetic screen door?

We offer a range of standard sizes to fit most residential doors. Please check our product listing for specific size options (e.g., 32"x82", 36"x82", 38"x82", etc.). If your door size is not listed, please contact our customer service for recommendations.

2. How do I measure my door?

To select the correct standard size, measure the height and width of your door frame. Compare your measurements with the size options shown on the product page. Choose the size that is closest to your door’s dimensions. No further modifications are needed – our screens are designed to fit securely within standard frames.

3. How do I install the magnetic screen door?

Installation is simple and requires no tools. Each package includes a mounting frame with strong adhesive tape. Just clean your door frame, peel off the backing, and press the frame onto the door. The magnetic strips in the center will automatically close after you walk through. A detailed instruction guide is included with every order.

4. What is your shipping time?

Orders are processed within 1–3 business days. After processing, standard shipping takes 11–15 business days to the United States, Canada, United Kingdom, and Australia. Express shipping (5–10 business days) is available for an additional $10 per order. Please note that delivery may be delayed due to customs or carrier issues. You will receive a tracking number once your order ships.

5. Do you ship internationally?

Yes, we currently ship to the United States, Canada, United Kingdom, and Australia. Shipping costs and delivery times vary by destination. Please see our Shipping Policy for full details.

6. What is your return policy?

We accept returns within 30 days of delivery, provided the item is unused, with tags, and in original packaging. Sale items and gift cards are non‑returnable. For more information, please read our Return Policy.

7. How can I track my order?

Once your order is shipped, we will send a confirmation email with a tracking number. You can track your package using the carrier’s website (DHL, USPS, FedEx, or UPS).

8. How do I contact customer service?

You can reach us at:

• Email: service@qvniidaay.com
• Phone: +86 135 5268 8266
• Business hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC+8)

We typically respond within 24 hours.

9. Is my payment information secure?

Yes. Our website uses SSL encryption to protect all transactions. We do not store your full payment details on our servers.

10. Can I change or cancel my order after placing it?

Please contact us immediately at service@qvniidaay.com. If your order has not yet been processed, we may be able to change or cancel it. Once the order has been shipped, you will need to follow our return procedure.