FAQ – Magnetic Screen Door
Frequently Asked Questions (FAQ)
1. What sizes are available for the magnetic screen door?
We offer standard sizes from 80cm to 180cm wide (and matching heights) that fit most residential doors — just pick the size closest to your door. Need a non-standard fit? Choose our Customized product and enter your exact width and height in the options; we will make it to your measurements.
2. How do I measure my door?
Use a tape measure to get the width and height of your door frame. If your size matches a standard option, order that size directly. If your door is a non-standard size, select the Customized version and enter your exact width and height (cm or inches) in the custom options — your screen will be cut to fit your frame precisely.
3. How do I install the magnetic screen door?
Installation is simple and requires no tools. Each package includes a mounting frame with strong adhesive tape. Just clean your door frame, peel off the backing, and press the frame onto the door. The magnetic strips will automatically close after you walk through. A detailed instruction guide is included with every order.
4. What is your shipping time?
Standard-size products are processed and shipped within 1–3 business days. Customized products need 3–5 extra business days for production before shipping. After shipping, standard delivery takes 11–15 business days to the United States, Canada, United Kingdom, and Australia; express shipping (5–10 business days) is available for an additional $10 per order. You will receive a tracking number once your order ships.
5. Do you ship internationally?
Yes, we currently ship to the United States, Canada, United Kingdom, Australia, Western Europe, and Southeast Asia. Shipping costs and delivery times vary by destination. Please see our Shipping Policy for full details.
6. What is your return policy?
Custom-made products are produced to your measurements and cannot be returned due to change of mind. If your custom product arrives defective, damaged, or incorrect, contact us within 7 days of delivery and we will provide a free replacement or remake. Non-customized accessories and standard products remain eligible for returns within 30 days of delivery. Please read our Return Policy for details.
7. How can I track my order?
Once your order is shipped, we will send a confirmation email with a tracking number. You can track your package using the carrier’s website (DHL, USPS, FedEx, or UPS).
8. How do I contact customer service?
You can reach us at:
- Email: service@qvniidaay.com
- Phone: +86 135 5268 8266
- Business hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC+8)
We typically respond within 24 hours.
9. Is my payment information secure?
Yes. Our website uses SSL encryption to protect all transactions. We do not store your full payment details on our servers.
10. Can I change or cancel my order after placing it?
Please contact us immediately at service@qvniidaay.com. If your order has not yet gone into production, we may be able to change or cancel it. Once a custom product has been produced or the order has shipped, changes and cancellations are no longer possible.
