1. Shipping Coverage
Covered Countries: United States, Canada, United Kingdom, Australia
Supported Addresses: Residential & Business Addresses
2. Estimated Delivery Time
Delivery time = Processing Time + Shipping Time (calculated in business days, excluding weekends and holidays).
| Country/Region | Standard Shipping (Free) | Express Shipping ($10/order) |
|----------------|--------------------------|------------------------------|
| United States | 11–15 business days | 5–10 business days |
| Canada | 11–15 business days | 5–10 business days |
| United Kingdom | 11–15 business days | 5–10 business days |
| Australia | 11–15 business days | 5–10 business days |
Note: Orders are shipped from our warehouse in China. Delivery time may vary due to destination, customs clearance, carrier delays, and holidays.
Tracking information will be sent to your email after shipment for all orders to the covered countries listed above.
3. Shipping Cost
Standard Shipping: Free for all orders
Express Shipping: Flat rate of $10 per order
Shipping costs will be calculated and displayed at checkout based on your delivery address and selected shipping method.
4. Handling & Processing Time
All orders are processed within 1–3 business days after confirmation
Our daily order cutoff time is 2:00 PM (UTC+8). Orders placed after this time will be processed on the next business day
Estimated Delivery Date = Processing Time + Shipping Time
5. Shipping Guarantee
If your order does not arrive within the maximum guaranteed time below, you may apply for:
- Full shipping cost refund, or
- Free item replacement
| Destination | Maximum Guarantee |
|-------------------|-------------------|
| United States | 40 days |
| Canada | 40 days |
| United Kingdom | 45 days |
| Australia | 45 days |
Please contact customer service to submit a refund or replacement request if shipment is delayed beyond the above period.
6. Taxes & Duties
International orders may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information before placing your order.
7. Remote Area Surcharge
For orders shipped to remote areas (e.g., Alaska, Hawaii, Northern Ireland, remote parts of Australia), additional shipping fees may apply. We will notify you before processing your order if this applies to you.
8. Shipping Carriers
We partner with well-known carriers: DHL, USPS, FedEx, UPS, ensuring full safety escort for timely delivery of your orders.
9. Contact Information
For any shipping-related questions, please reach out:
Email: service@qvniidaay.com
Phone: +86 135 5268 8266
Business Address: Dongguan Hengfa International Trade Co., Ltd., Room 503-2, Building 29, Tian'an Shenchuang Gu, No.179 Dongshen Road, Fenggang Town, Dongguan City, Guangdong Province, 523690, China
